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Privacy Policy

Summary. The privacy and security of the GBT Network and community is important to all of us at Go By Truck, Inc. This document identifies and explains the policies and practices of Go By Truck, Inc. with respect to the collection, use, storage, sharing and protection of your personal information as it applies to Go By Truck, Inc. websites and all related applications, tools and services. We will use and disclose information only in accordance with the terms of this Privacy Policy.

Personal information, for the purposes of this policy, is defined as information about you that is personally identifiable, such as your name, address, phone number, email address and any other information that identified you as you and no one else.

You accept the terms and conditions of this policy when you apply, register or sign up for, access and/or use Go By Truck, Inc. products, services, content, features, functions or technologies offered on our website and all related sites, applications and networks ("Go By Truck, Inc.").

Go By Truck, Inc. may amend this policy, at any time, by posting a revised version on gobytruck.com effective immediately upon posting. When a revision includes a substantial change to operations or your privacy rights, we will post a notice on our website a minimum of 30 days prior to the revision taking effect. Your continued use of the website after any such revision constitutes your agreement to and acceptance of the amended Privacy Policy.

Information Collection. Certain pages of gobytruck.com, and other affiliated websites, can be browsed anonymously without providing any personal information. When you decide to join the GBT Network, it is required you provide contact and identity information, and other personal information as indicated on the forms on the site. We indicate which input fields are required and which are optional.

When you apply for a Go By Truck, Inc. account or access our services, we collect the following types of information:

  • contact information, such as name, address, phone numbers, email addresses and/or other similar information.
  • financial information, such as the bank account and/or credit card numbers you link to your GBT account, or accounts you specify we use for GBT services (for shipment payment purposes).
  • personal and/or company information such as employer identification number, licensure and/or certification numbers.

When you contact GBT Customer Solutions, you will be asked to verify your identity before any account- or transaction-specific information is discussed with you. To verify your identity, we may ask you for your EIN, PIN, and/or the answer to your chosen security question on file.

We may obtain information about you from third parties, such as credit bureaus and identity verification services when appropriate. We may also collect information about you through contact with our Customer Solutions Team, results you provide in response to our surveys, or feedback from your interactions with members on the GBT Network.

You may choose to participate or post comments in our community discussion forums or other social media/networking sites that are managed by third parties (Facebook, Twitter, Google+, etc.). The information we collect from these third party sites varies by site and is controlled by that third party, not by Go By Truck, Inc. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or practices, we may collect and retain such information in your private customer profile. We retain this information only as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. By associating an account managed by a third party with your Go By Truck, Inc. account (social networking in nature or otherwise) and authorizing Go By Truck, Inc. to have access to this information, you agree that Go By Truck, Inc. may collect, store and use this information in accordance with this Privacy Policy.

When you visit any Go By Truck, Inc. website or use Go By Truck, Inc. products or services, we may collect information sent by your computer, mobile phone or other access device. Such information might include the pages accessed, the Internet Protocol address used, the type of operating system used, location, mobile network information, browser type, traffic to and from our site, and other statistical data.

To help protect you from fraud and misuse of your personal information, we may also evaluate your computer or other mobile access device to identify any malicious software or activity.

If you choose to participate in optional Go By Truck, Inc. contests, promotional programs or surveys, we will request from you certain personally identifiable information, including your name and email address. If you refer Go By Truck, Inc. to an friend, acquaintance, co-worker or other industry professional as part of a GBT promotional program, we will ask for personal information such as your name and email address or phone number, so we may properly monitor your referrals. You may be required to provide your referral with your name and an assigned GBT code or number with which they may identify you as their referral source if the referral chooses to sign up for a GBT account or access GBT services. Participation in these activities is voluntary. We will not share personally identifiable information you provide through a contest, survey or promotional program with other third parties unless we give you prior notice and you have authorized us to do so; however, this Privacy Policy does not extend to a third party or potential referral to whim you choose to provide your personal information.

Gobytruck.com may contain links to other sites that are not owned or controlled by Go By Truck, Inc. (authorize.net, FMCSA, Facebook, etc.) and therefore, do not fall under the guidance of this Privacy Policy.

Cookies. When you access the Go By Truck, Inc. website and/or applications, we (and third party companies with whom we do business) may place small data files on your computer or other access device. These data files may be in the form of cookies, pixel tags, Flash cookies, or other local storage provided by your browser or associated applications ("cookies"). We encode our cookies so we can interpret the information stored and use both session and persistent cookies. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your device until you erase them or they expire.

We use these technologies to: recognize you as a customer; customize Go By Truck, Inc. services, content and advertising; measure promotional effectiveness; help maintain account security; mitigate risk and prevent fraud; and promote trust and safety across our sites and services. You may decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website and services. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting or disabling cookies.

Information Protection and Storage. Throughout this policy, the phrase 'personal information' describes information that can be associated with a specific person or entity and can be used to identify that person or entity. Information that has been made anonymous so that it does not identify a specific user is not included.

Any and all personal and payment source information collected during the course of performing business, regardless of whether the data is stored physically or electronically, is secured by GBT in the US. We protect your information using physical, technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers and information access authorization controls. Further, only secure communication protocols and encrypted connections are used during the processing of transactions. When you enter sensitive information (such as a credit card number) on our website, we encrypt that information using secure socket layer (SSL) technology.

In addition, GBT uses a program designed to help provide the complex infrastructure and added security necessary for us to ensure secure, fast and reliable transactions, utilizing industry-leading technologies and protocols, such as an additional 128-bit SSL. We maintain compliance with a number of government and industry security initiatives and monitor, help to identify, manage and prevent suspicious and potentially costly fraudulent transactions. We are committed to protect your personal information and the environments in which it is stored by GBT.

Information Use. Go By Truck's primary purpose in collecting personal information is to provide you with a secure, smooth, efficient and customized experience. We may use your personal information to:

  • provide Go By Truck, Inc. services and customer support
  • process transactions and payments
  • send service-related announcements and notices about your transactions
  • resolve disputes, collect fees and troubleshoot problems
  • prevent potentially prohibited or illegal activities
  • customize, measure and improve our services, websites and applications
  • deliver targeted marketing, service update notices and promotional offers based on your user profile
  • contact you by placing a voice call, text message (SMS) or email
  • compare and verify information with third parties for accuracy.

We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. Email is an official means of communication between Go By Truck, Inc. and GBT Network users transacting business on gobytruck.com, so you must be able to receive these communications in a timely manner. When you agree to transact business with another GBT Network user, certain features will allow the parties involved in the transaction to view your email address and obtain your contact information to help complete the transaction.

Information Sharing. Go By Truck, Inc. will not sell, rent, loan or release any of your personal information to third parties for marketing purposes and will only share your information with third parties as described in this policy.

Your contact information, shipping and billing addresses, date of sign up, number of transactions you have made and other information relevant to conducting GBT Network business, are provided to network users with whom you agree to transact business. In addition, this and other information may be shared with third parties when you use these third parties to access Go By Truck, Inc. services. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to enable transactions using Go By Truck, Inc. services.

GBT Network users are not to use your information for marketing their services to you or your company, or to use your information in any other way for which you have not agreed. The Go By Truck, Inc. user agreement prohibits GBT Network users from using personal information for any purpose other than to transact business using Go By Truck, Inc. services. Please note that other GBT Network users you may transact business with, may have their own privacy policies and Go By Truck, Inc. is not responsible for their actions, including their information protection practices.

We may use third party providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you (such as, fraud prevention, bill collection, marketing and technology services, and to help detect and prevent potentially illegal acts and violations of our policies) and therefore may provide some of your personal information directly to these providers. These providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced operation, unless you have explicitly agreed or given your prior permission to them for additional uses. If you provide additional information to a service provider directly, then their use of your personal information is governed by their applicable privacy policy.

Go By Truck, Inc. will not disclose your credit card or bank account numbers to anyone you have paid or who has paid you using Go By Truck, Inc. services, except with your written permission or if we are required to do so to comply with credit card rules, a subpoena or other legal process.

In an effort to respect your privacy, we will not disclose your personal information to law enforcement, other government officials or any law enforcement third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm, to prevent financial loss, to report suspected illegal activity. We will cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, and to help protect you and our community. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, you agree and authorize us to disclose your name, city, state, telephone number, email address, and transaction history without a subpoena.

Additionally, we may share your personal information with:

  • financial institutions that we partner with to provide Go By Truck, Inc. services.
  • banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you meet their criteria which includes having us close your Go By Truck, Inc. account due to your breach of any Go By Truck, Inc. agreements).
  • credit bureaus and collection agencies to report account information, as permitted by law.
  • companies that we plan to merge with or by which we will be acquired. Should such an event occur, we will require that the newly combined entity follow this Privacy Policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive 30 days prior notice.
  • other third parties with your written permission.

Accessing Your Information. You can review and edit your personal information at any time by logging in to your GBT account and reviewing your settings and profile. You can close your account through the website or by calling the Customer Solutions Team at 417-501-8919. If you close your account, we will mark the account as closed, but may retain personal information from the account to collect any fees owed, resolve any disputes, troubleshoot any problems, assist with any investigations, prevent fraud, or take other actions as required or permitted by law.

Contact Us. If you have questions or concerns regarding this Privacy Policy, you may contact us by email at customersolutions@gobytruck.com or by mail at Go By Truck, Inc., Attn: Privacy Dept., 1665 Keller PKWY Suite 400 Keller, TX 76248.