Go By Truck - Ship. Save. Unite

Shipper FAQs

Frequently Asked Questions


What is Go By Truck

Go By Truck, Inc. is a full service "automated freight brokerage" providing services for freight placement, freight finding, invoicing, auditing, payment, accessorial handling, Shipment locating/updates as well as many other automated services found throughout the GBT Network.

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Is Go By Truck a Broker?

Since Go By Truck, Inc. does go beyond the services of a load board and provides the payment faciliation for each Shipment, we are required by U.S. law to be a registered, licensed and bonded transportation brokerage.

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Is Go By Truck a load board?

Go By Truck is similar to a load board in that Carriers find freight by using the GBT Network. We differ from current load boards in that GBT handles manys services outside of freight finding. From invoicing and payment to accessorials and Shipment locating, the Go By Truck Network is a full service solution for both Shippers and Carriers.

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Can I place a Shipment before I sign up?

Due to the full service nature of the Go By Truck Network, all users must have a verified account prior to transacting on the GBT Network.

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I've signed up. Why can't I post a Shipment?

Your registration may be awaiting final approval. When your registration is complete, you will receive an email from Go By Truck indicating your account has been approved and you are able to access the Network to place Shipments.

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Why does Go By Truck provide a safety report on Carriers?

Given the current environment in transportation, Go By Truck felt it necessary to provide Network Shippers the safety and security in being able to quickly view a Carrier's safety rating provided by the FMCSA and SaferSys programs. All GBT Network Carriers are scanned daily for unsafe driving, controlled substance & alcohol abuse and vehicle maintenance. That information is then displayed to you so that you can make an informed decision when choosing the Carrier you wish to do business with.

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Why are Shippers required to be verified to use Go By Truck?

GBT values the safety and security of all parties involved in GBT Network transactions; therefore, GBT verifies that each Shipper is a legitimate business seeking transport of freight.

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I do not have an EIN. Can I still sign up for a GBT Shipper account?

At this time, Go By Truck is only able to verifiy U.S. businesses holding an EIN number. Businesses using a social security number will be able to register in the near future.

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What are the insurance requirements for Carriers using the Go By Truck Network?

Carriers are required to have a minimum of $1 million in liability coverage and $100,000 in cargo coverage to qualify as a GBT Network Carrier. Shipments requiring coverage beyond the standard minimum value will only be displayed to Carriers holding the proper amount of insurance coverage to fully cover your cargo requirements.

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I didn't receive an email with a verification code -- what do I do?

Please call us at 417-501-8919 to verify your email address on file is correct.

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What is required to sign up as a GBT Shipper?

To sign up as a Shipper, you need your Employer Identification Number (EIN) and the contact information (contact name, phone number, address, email) for your business.

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Why do you need my Employer Identification Number (EIN)?

We use your EIN to verify your businesses legitimacy. We only allow businesses, not individuals, to post Shipments on the GBT Network.

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Does Go By Truck charge Shippers to use the Network?

No. Go By Truck is free for Shippers to use. The only charges Shippers may be assessed when using the GBT Network are for the cost of the Shipment itself and optional transaction fees associated with your selected payment type.

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How long does it take to sign up?

Sign up is quick and easy. Verification may be completed in a matter of minutes or at a maxiumum of 48 business hours.

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Will my account information be secure?

We protect your information using physical, technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers and information access authorization controls. Go By Truck, Inc. is committed to protecting your personal information and the environments in which it is stored. We will not sell, rent, loan or release any of your personal information to third parties for marketing purposes and will only share your information with third parties that you have given us permission to do so.

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What is a PIN?

Your unique Personal Identification Number, or PIN, is what you will use to e-sign documents on the Go By Truck system. Additionally, it is used as an extra level of security for your account when you contact our Customer Solutions Experts. We may ask for your PIN to verify your identity before discussing any sensitive information about your account.

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How does Go By Truck save my company money on shipping?

The Go By Truck System works based on true free market principals opening your freight up to thousands of Carriers rather than a few select Carriers and by removing the middle man controling the freight price. By managing your own quotes or by letting the System auto accept a Carrier for your Shipment, you receive the most competitive rates available from across the U.S. offering you a true spot market value on your Shipment.

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What is the Go By Truck Referral Program

The Go By Truck Referral Program is a system of gratitude implemented throughout the Go By Truck Network. Upon sign up, you will be assigned a unique referral code which you can use to refer both Shippers and Carriers to the Go By Truck System. When each of your referrals uses your referral code upon sign up, you will become locked in to receive rewards off of every Shipment they transact through the Go By Truck Network for an indefinite period of time.

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